❗️COVID-19 Update❗️: the postal service is experiencing some delays with delivering our orders, thank you for being patient!

FAQ

SHIPPING

1. How much is shipping and what options are available?  

We provide the option of 1st and 2nd class shipping with Royal Mail for all domestic orders (UK).

-1st class is £1.60 and will arrive in roughly 1-3 business days after despatch.

-2nd class is £1 and usually arrive up to 7 business days after despatch. 

International Orders are currently shipped via Standard Shipping by Royal Mail at £4.50. Due to the current pandemic, international orders may take up to 30 days to arrive from the date of despatch.

We are currently unable to offer tracked shipping as we are social distancing as much as possible, we are currently purchasing our shipping labels at home and unable to do the same for any tracked shipping. We hope to be able to offer this service again in the future. 

*We cannot take responsibility for post that becomes lost, please contact your local post office should this situation arise.

*WE ARE NOT responsible for customs fees and will not provide refunds or payment to cover any fees. 

*Shipping fees include cost of packaging material and cost to ship which is set by Royal Mail and out of our control

2. I haven't received my package, where is it?

PLEASE CONTACT YOUR LOCAL POST OFFICE FIRST!
Once the package is with Royal Mail (Postal Service) we no longer have any control over the package.

There may have been an issue in the provided address or for some reason the post is holding onto it or may have delivered it to the wrong place.

If a package is returned to us due to an incorrect address, we can resend it as long as shipping fee is covered.

3. When will my order be despatched? 

We aim to despatch orders between 2-4 days after we receive them, if you need an order despatched sooner please contact us at lazylucaofficial@gmail.com before you place the order- It's really helpful for us to know beforehand (incase we will be away or very busy, we know to give that order priority when packaging) 

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RETURNS & REFUNDS

1. Can I refund/cancel my order?

You have 1 business day to cancel as orders are usually packed the day after they are placed. Otherwise we do not refund orders.

We DO NOT accept exchanges

In the circumstance that you have either received the wrong item or your item has arrived damaged, please email lazylucaofficial@gmail.com with your name, order number and a picture of the item and any damage. Return requests must be received within 30 days of the package delivery date.

Postage fees for the original purchase are non-refundable and we do not cover postage fees for any returns.

We cannot accept returns, refunds or exchanges on earrings.

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ETSY

1. Should I shop from this website or from your Etsy shop?

Where possible we would massively appreciate if our customers could shop from our own website instead of Etsy, this is because Etsy has really high fees (that continue to increase!) which means that we have to raise the prices on all of our products listed there to cover said fees. They have also introduced policies that favour shops that offer free shipping which means we have to include the shipping cost in all of our listings and that essentially doesn't allow our customers to combine shipping on items (you're basically paying for shipping twice if you buy more than one item!). Shopping from our website would really help support us directly, if you do so already then thank you :)

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WHOLESALE

1. Do you offer wholesale prices?

Please email us at lazylucaofficial@gmail.com for any wholesale inquiries.